Installation problems of v4.1.3

Morag · Post by **Morag** » 19 Dec 2012 03:05

Hi - my husband bought me v4.1.3, 2 years ago, and I have only just got around to trying to install it. Unfortunately nothing is happening - not even an error message. Any ideas on where I can get support to try to resolve? thank you! (I have windows Vista)

ID:6657

YouTube · Post by **Jane** » 19 Dec 2012 07:51

Is this a CD installation?

If so if you open the CD can you see the contents?

Does the CD work on another computer?

Morag · Post by **Morag** » 19 Dec 2012 08:08

Yes, it is a CD. When installed, I am asked on computer screen if I would like to run, I then click yes, and that is when nothing else happens..... I shall try on a friend's PC tonight to check it is not my PC. I just wondered if it was something to do with the fact I hadn't registered it for 2 years (i.e. it had expired). Thank you for responding.

johnmorrisoniom · Post by **johnmorrisoniom** » 19 Dec 2012 08:56

Sometimes, with Vista (& Win 7), it can help if you explore the CD then right click on the setup program, then choose 'run as Administrator'.

Post by **tatewise** » 19 Dec 2012 09:33

Some of the advice at How to (Re-)install Family Historian ~ Installation Errors may help.

Morag · Post by **Morag** » 19 Dec 2012 13:01

Thanks all for your help - success! Now looking forward to exploring how to use it, especially when family arrive over Christmas. Thanks again, and Merry Christmas to you!

Post by **tatewise** » 19 Dec 2012 13:29

For the benefit of others, and to confirm which tip worked, what technique resulted in success?

Morag · Post by **Morag** » 19 Dec 2012 21:03

Unfortunately not sure Mike - my husband came home early from work and played around with it, inserted the CD again and it worked...either temperamental PC or stupid wife[oops]

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