Hello my friends,
I have been a successful user of Ancestral Sources for at least a year. As of a month or so ago, when I try to open Ancestral Sources, I get the attached error:
This occurs if whether I attempt to access via Family Historian plug-in or as a standalone app. I have opened/closed browser multiple times, restarted pc multiple times, reinstalled plug-in and app, verified correct .Net file is installed. None of these tactics have worked.
Any thoughts to help me troubleshoot this issue? At this point, I can't access or use Ancestral Sources at all.
Thanks for any assistance,
Wanda
Nebraska, USA
* Log folder error message
- wkelley
- Newbie
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- Joined: 07 Dec 2022 00:25
- Family Historian: V7
- Location: Lincoln, Nebraska, USA
Log folder error message
Thanks!
Wanda
Wanda
- tatewise
- Megastar
- Posts: 28436
- Joined: 25 May 2010 11:00
- Family Historian: V7
- Location: Torbay, Devon, UK
- Contact:
Re: Log folder error message
When you set up AS it creates an Ancestral Sources folder usually in the Documents folder.
That holds the three folders Backups, Logs and Settings as shown below.
Can you find those on your PC?
It is that ...Documents\Ancestral Sources\Log folder that AS cannot access and cannot create a new one.
That holds the three folders Backups, Logs and Settings as shown below.
Can you find those on your PC?
It is that ...Documents\Ancestral Sources\Log folder that AS cannot access and cannot create a new one.
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry
- wkelley
- Newbie
- Posts: 2
- Joined: 07 Dec 2022 00:25
- Family Historian: V7
- Location: Lincoln, Nebraska, USA
Re: Log folder error message
Hi Mike,
Thanks for your response. I do have those 3 folders. The Log Folder has a few log files. What could be the cause of AS not being able to access those folders?
Thanks for your response. I do have those 3 folders. The Log Folder has a few log files. What could be the cause of AS not being able to access those folders?
Thanks!
Wanda
Wanda
- NickWalker
- Megastar
- Posts: 2612
- Joined: 02 Jan 2004 17:39
- Family Historian: V7
- Location: Lancashire, UK
- Contact:
Re: Log folder error message
Hi Wanda
My guess is that security software on your computer is stopping AS from accessing your documents. Take a look at this Knowledge Base page. The 3rd expandable section of the page describes how to resolve the issue if Windows security is blocking you. The 4th if you use Norton security.
Regards
Nick
My guess is that security software on your computer is stopping AS from accessing your documents. Take a look at this Knowledge Base page. The 3rd expandable section of the page describes how to resolve the issue if Windows security is blocking you. The 4th if you use Norton security.
Regards
Nick