* Activation required unexpectedly

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redvanman
Diamond
Posts: 72
Joined: 10 Jun 2010 10:51
Family Historian: V7
Location: Dalbeattie, Kirkcudbrightshire

Activation required unexpectedly

Post by redvanman » 02 May 2021 11:12

I started up FH this morning, and was surprised by this:
Screenshot.jpg
Screenshot.jpg (45.39 KiB) Viewed 260 times
I installed FH7 in December, I have not reinstalled. FH started up normally when I signed in.

Does anyone know what is going on here, bearing in mind the words on the dialogue "You only have to do this once"?

Thanks
Alyn

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tatewise
Megastar
Posts: 21525
Joined: 25 May 2010 11:00
Family Historian: V7
Location: Torbay, Devon, UK
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Re: Activation required unexpectedly

Post by tatewise » 02 May 2021 13:12

I advise that you check with CP via http://www.calico-pie.com/osticket/open.php.
They log each installation of FH v7 against some 'magic' PC identification code.
So it suggests that the CP database thinks you are using a different PC from the one you installed on before.
That means you may now have used both of your two allowed PC activations of FH v7.

Is it possible that some significant change in your PC components has happened since you previously used FH v7?
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry

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redvanman
Diamond
Posts: 72
Joined: 10 Jun 2010 10:51
Family Historian: V7
Location: Dalbeattie, Kirkcudbrightshire

Re: Activation required unexpectedly

Post by redvanman » 02 May 2021 19:25

Thanks Mike,
I have made no changes that I know of to my PC. I have raised a ticket as you suggested.
Alyn

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redvanman
Diamond
Posts: 72
Joined: 10 Jun 2010 10:51
Family Historian: V7
Location: Dalbeattie, Kirkcudbrightshire

Re: Activation required unexpectedly

Post by redvanman » 03 May 2021 11:57

CP have responded with this:
If you are asked to activate every time you start Family Historian, that certainly would indicate a problem of some kind. But a one-off occurrence of the kind you describe (if it is a one-off) does not mean that there is a problem.

Alyn

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tatewise
Megastar
Posts: 21525
Joined: 25 May 2010 11:00
Family Historian: V7
Location: Torbay, Devon, UK
Contact:

Re: Activation required unexpectedly

Post by tatewise » 03 May 2021 12:16

OK, but that does not explain why it happens.
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry

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