*problem saving media images

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wigansaint
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Family Historian: V5
Location: Appley Bridge,Wigan

problem saving media images

Postby wigansaint » 03 Aug 2018 20:37

Recently I have been getting an error message when trying to save media images. I have deleted and then installed a fresh download of Ancestral sources but to no avail.
Any suggestions would be welcome.
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ancestral.JPG
ancestral.JPG (36.38 KiB) Viewed 162 times

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mjashby
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Posts: 343
Joined: 23 Oct 2004 10:45
Family Historian: V6.2
Location: Yorkshire

Re: problem saving media images

Postby mjashby » 03 Aug 2018 20:52

This is a fairly standard Windows Error Message, so the first question is the obvious one. Have you thoroughly checked the details of the 'path' that the error message says does not exist?

wigansaint
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Posts: 23
Joined: 24 Nov 2013 19:48
Family Historian: V5
Location: Appley Bridge,Wigan

Re: problem saving media images

Postby wigansaint » 03 Aug 2018 20:59

Yes the path is correct. This problem does not occur everytime I try to save an image.
Since posting the question I have tried to save an image and was able to do so.

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tatewise
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Family Historian: V6.2
Location: Torbay, Devon, UK
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Re: problem saving media images

Postby tatewise » 03 Aug 2018 21:08

Could you post a screenshot that includes the full 'path' please.

Also please show the Details of exception error message.

It is not entirely clear whether it is the 'path' being copied from, or the 'path' being copied to.

Is it possible that some other program, backup utility, anti-virus, cloud storage tool, etc, is interfering?

When you say sometimes it fails and then subsequently works, is that for the identical image 'path' and filename?
Or is it that some fail and some succeed but with different filenames?
Might it be possible that the 'path' including filename may exceed the Windows limit of 255 characters?
Mike Tate ~ researching the Tate and Scott family history.

wigansaint
Gold
Posts: 23
Joined: 24 Nov 2013 19:48
Family Historian: V5
Location: Appley Bridge,Wigan

Re: problem saving media images

Postby wigansaint » 03 Aug 2018 21:12

Will do next time It happens.

It fails and then succeeds for identical path and filename.


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