*web browser is not supported

Questions regarding use of any Version of Family Historian. Please ensure you have set your Version of Family Historian in your Profile
geno
Silver
Posts: 5
Joined: 11 Jul 2018 15:05
Family Historian: V6

web browser is not supported

Postby geno » 11 Jul 2018 15:33

When attempting to use the internet tool, a box says your web browser is not supported and to upgrade or download a new browser (it has a few to choose from). I use Chrome which is up to date and is also one of the browser suggested. Please help!

User avatar
tatewise
Megastar
Posts: 14353
Joined: 25 May 2010 11:00
Family Historian: V6.2
Location: Torbay, Devon, UK
Contact:

Re: web browser is not supported

Postby tatewise » 11 Jul 2018 16:34

The FH internal Web Window only supports later versions of Internet Explorer (IE).

Windows Vista and other early Windows variants only support early versions of IE.
Do you know which version of Windows you use and which version of IE?

Depending on your answers it may be possible to fix the problem with a Plugin.

Otherwise you must alwasy use an external browser.
Mike Tate ~ researching the Tate and Scott family history.

geno
Silver
Posts: 5
Joined: 11 Jul 2018 15:05
Family Historian: V6

Re: web browser is not supported

Postby geno » 12 Jul 2018 16:17

Thank you for your reply. I have Windows 7, Internet Explorer 11

User avatar
tatewise
Megastar
Posts: 14353
Joined: 25 May 2010 11:00
Family Historian: V6.2
Location: Torbay, Devon, UK
Contact:

Re: web browser is not supported

Postby tatewise » 12 Jul 2018 20:07

You originally mentioned the "internet tool", by which I assume you mean the Internet > Open Web Search Window command.

To review the Internet Explorer Shell actually used by FH proceed as follows:
  1. Download the Write Reg IE Shell Version from the Plugin Store.
  2. Use Tools > Plugins, select Write Reg IE Shell Version, and click Run.
  3. Does it say the Internet Explorer Shell Version is anything less than 11?
  4. If so, then set it to 11 but note the advice about running FH with Run as administrator selected beforehand, otherwise the change may not take effect.
  5. Run the Plugin again to double-check the Internet Explorer Shell Version has been changed.
  6. Check the Internet > Open Web Search Window command now works OK.
Mike Tate ~ researching the Tate and Scott family history.

geno
Silver
Posts: 5
Joined: 11 Jul 2018 15:05
Family Historian: V6

Re: web browser is not supported

Postby geno » 23 Jul 2018 21:52

Thanks, haven't tried it yet, been out of town, will try soon :)


Return to “General Usage”

Who is online

Users browsing this forum: No registered users and 19 guests