* Faint unreadable hints screen issue

Questions regarding use of any Version of Family Historian. Please ensure you have set your Version of Family Historian in your Profile
Post Reply
avatar
Pentris
Platinum
Posts: 40
Joined: 03 Aug 2011 16:26
Family Historian: V6.2
Location: Winscombe, England

Faint unreadable hints screen issue

Post by Pentris » 11 May 2017 15:49

Since the introduction of the built in hints from FMP and Heritage I have had a particular issue. A frequent occurrence is that the hints are very pale and unreadable. Only repeated reloading of the hints bring them back to a readable state. Although faint they do work when clicked on but this issue is quite annoying. Has anyone else had such a problem or is it unique to me. Copies of screen dumps attached for reference.
Expected screen hints.PNG
Expected screen hints.PNG (199.78 KiB) Viewed 2902 times
Dim screen hints.PNG
Dim screen hints.PNG (107.03 KiB) Viewed 2902 times

User avatar
tatewise
Megastar
Posts: 19146
Joined: 25 May 2010 11:00
Family Historian: V6.2
Location: Torbay, Devon, UK
Contact:

Re: Faint unreadable hints screen issue

Post by tatewise » 11 May 2017 16:11

Yes, others have had the same problem.
See Knowledge Base > Internet Data Matches where it says:
If the Web Search Window appears pale, greyed-out, or fuzzy then try maximising its window; alternatively set the Tools > Preferences > Internet Data Matches > Location to Display Matches = External Web Browser and use your preferred browser.

Have you reported the issue to Calico Pie Support as advised at Knowledge Base > Problem Reporting.
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry

User avatar
Jane
Site Admin
Posts: 8021
Joined: 01 Nov 2002 15:00
Family Historian: V6.2
Location: Somerset, England
Contact:

Re: Faint unreadable hints screen issue

Post by Jane » 11 May 2017 16:57

CP are aware, but unfortunately it's actually a problem with the embedded IE and the Find My Past site.
Jane
My Family History : My Photography "Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad."

User avatar
tatewise
Megastar
Posts: 19146
Joined: 25 May 2010 11:00
Family Historian: V6.2
Location: Torbay, Devon, UK
Contact:

Re: Faint unreadable hints screen issue

Post by tatewise » 11 May 2017 17:32

OK, I will add that info to the KB.
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry

avatar
russellf97
Gold
Posts: 11
Joined: 23 Mar 2012 08:07
Family Historian: V6.2
Location: Brittany, France

Re: Faint unreadable hints screen issue

Post by russellf97 » 15 May 2017 07:42

If you click on the Focus Window icon (magnifying glass) top left and then click on the hints icon, they come back full strength.
Phil

Indecision is the key to flexibility.

User avatar
tatewise
Megastar
Posts: 19146
Joined: 25 May 2010 11:00
Family Historian: V6.2
Location: Torbay, Devon, UK
Contact:

Re: Faint unreadable hints screen issue

Post by tatewise » 15 May 2017 09:42

Just to be sure Phil, you mean click on the Focus Window magnifying glass icon in vertical Navigation Bar on the left, then click on the small green circular 'hint' icon again, or do you mean the Web Search Window globe icon in the Navigation Bar?

I think that was what Pentris was doing as described in original posting, but had to repeat it several times.
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry

Post Reply