* Find My Past pale hints

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Johnr65
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Find My Past pale hints

Post by Johnr65 » 12 Jun 2016 10:44

Sometimes their hints appear but are hardly readable-is there any reason for this? I have a sub to FMP so really shouldn't be a membership problem.

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tatewise
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Re: Find My Past pale hints

Post by tatewise » 12 Jun 2016 11:51

Please attach a screenshot John so we can see your problem.
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rabble
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Re: Find My Past pale hints

Post by rabble » 12 Jun 2016 15:15

I too have had hints appear that are hardly readable but have found that if I close the property box the hints then become readable.

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Johnr65
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Re: Find My Past pale hints

Post by Johnr65 » 14 Jun 2016 11:39

Attached screen shot which is better than some I've seen!
Also when I log into fmp on fh, it doesn't remember it for the next time!
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Doc1.doc
(236.5 KiB) Downloaded 167 times

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tatewise
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Re: Find My Past pale hints

Post by tatewise » 14 Jun 2016 11:58

John, you do not need to insert the screenshot into a document, just attach the image (JPG/PNG) file.

What is the problem? Is that they are a little pale and greyed out?

Does the cog Menu > Default Text Size > Biggest help?

Try the refresh button (blue circular arrow to left of address bar).

Does opening in external browser help?

When you Sign in do you tick the Remember me next session option?
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry

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Johnr65
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Re: Find My Past pale hints

Post by Johnr65 » 15 Jun 2016 08:58

I use fh and fmp in combination, usually when researching on fmp it's the 1939 register in another tab but on fh I look at their 'hints' which don't include the 1939 and that is when I sometimes find that the 'hints' are greyed out such that they are unreadable, I press 'new' and makes no difference!
As yet I'm not senile thankfully and so I always tick the Remember me next session box but it doesn't work!

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tatewise
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Re: Find My Past pale hints

Post by tatewise » 15 Jun 2016 09:46

John, there is an aspect of this you may be unaware of.

When you Sign In to FMP in your preferred browser I suspect it is NOT Internet Explorer but Firefox or Chrome, etc. That Sign In has no affect on the Sign In status of FH because Sign In sessions are specific to one browser, one Windows account, and one PC.

The FH internal Web Search window only uses Internet Explorer (it is not possible to use anything else).
You must Sign In to FMP using Internet Explorer externally, or via the Web Search window in FH and tick Remember me next session.
I suspect then that the FMP hint pages in FH will display OK.
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry

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Johnr65
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Re: Find My Past pale hints

Post by Johnr65 » 18 Jun 2016 10:25

Why do these organisations use IE-it's useless and full of security problems. It doesn't do 'copy and paste', so out of choice I use Opera which is very fast and does all I need.

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Re: Find My Past pale hints

Post by AdrianBruce » 18 Jun 2016 10:42

Johnr65 wrote:Why do these organisations use IE ...
In these cases, because it's the browser internal to Windows. Microsoft have to include an HTML rendering engine, etc., otherwise the OS would be unable to show an HTML page without downloading another component. It would be like not including Notepad and telling everyone that they must go and find a text file editor themselves. Or, here's your new PC - by the way, you do realise you've got to go out and buy your own keyboard?

Providing alternatives to the internal browser / HTML renderer is, I suspect, very non-trivial, given it's such a low-level feature.

In this case, the answer is simple - set FH to use your External Web Browser for Internet Data Matches.
Adrian

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tatewise
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Re: Find My Past pale hints

Post by tatewise » 18 Jun 2016 12:59

Organisations have little choice. Although not strictly IE, it is the IE Shell rendering engine, that is easiest and most stable for programs to use. Anything else would rely upon support from another organisation, but would never satisfy everyone's preferred choice.
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry

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Johnr65
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Re: Find My Past pale hints

Post by Johnr65 » 19 Jun 2016 10:27

Attached another screen shot of a really poor hint series. I don't know how to do jpg images!
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FH FMP GREYED OUT IMAGES 190616.doc
(243 KiB) Downloaded 126 times

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tatewise
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Re: Find My Past pale hints

Post by tatewise » 19 Jun 2016 11:00

John, you must 'know how to do jpg images' because you have inserted an image into your Word doc.
Instead of selecting and inserting that image into Word, just attach that image file via the Upload attachment dialogue in the same way you do the Word doc.

What is a bit odd about the hints is that it says Unknown top right, even though the Date of Birth is known and there is a hint for a Birth Certificate.

What happens when you open the web address in an external browser (including IE itself)?

What is the IE FMP login status?
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry

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Johnr65
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Re: Find My Past pale hints

Post by Johnr65 » 23 Jun 2016 08:50

I don't use IE myself, preferring Opera and even Chrome sometimes. Epic is a good browser too for ad free browsing and no tracking.
I usually have fmp open in Opera anyway to check 1939 register with no problems.

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tatewise
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Re: Find My Past pale hints

Post by tatewise » 23 Jun 2016 09:01

Yes John, but as has been said before, FH has no option but to use IE in its internal Web Search window, so your FMP sign-in status in IE will impact the internal Web Search window.

Have you tried the alternative of choosing an external browser for FH to use?
See Tools > Preferences > Internet Data Matches > Location to Display Matches = External Web Browser.
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry

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Re: Find My Past pale hints

Post by gerrynuk » 23 Jun 2016 18:58

I'm getting the same problem even when I'm signed in. But sometimes - not always - maximising the window clears the "fog".

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Johnr65
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Re: Find My Past pale hints

Post by Johnr65 » 27 Jun 2016 11:47

I'll try your suggestion, Mike, thank you.

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Johnr65
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Re: Find My Past pale hints

Post by Johnr65 » 30 Jun 2016 06:59

That suggestion worked superbly Mike. :D

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