*Problems with FindMyPast

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Gowermick
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Problems with FindMyPast

Post by Gowermick » 12 Apr 2019 10:16

In the past few weeks, I have noticed a lot of errors being reported, such as 500, Oops etc and Sorry etc messages from Findmypast search engine. It doesn’t seem to affect FH hints, but has made site almost unusable.
Anyone else experiencing same, or know what problem is
Mike Loney

Using FH 6.2.7, with CC 6.7.37 Windows 10.0.14393 Build14393, LibreOffice 6.1.4.1(x64), Firefox 67.0.1(64Bit) & Thunderbird 60.7.0
Website http://www.loney.tribalpages.com
http://www.mickloney.tribalpages.com

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Jane
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Re: Problems with FindMyPast

Post by Jane » 12 Apr 2019 11:21

I suspect it's overloaded. I noticed it was a bit slow this morning after about 8am. It was fine until then.
Jane
My Family History : My Photography "Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad."

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mjashby
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Location: Yorkshire

Re: Problems with FindMyPast

Post by mjashby » 12 Apr 2019 13:03

There was a pop-up notice last night advising that some site features were temporarily down for essential maintenance; and searching also seemed erratic earlier in the day, but now seems to be back to normal (for me).

Mervyn

Gowermick
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Family Historian: V6.2
Location: Swansea

Re: Problems with FindMyPast

Post by Gowermick » 12 Apr 2019 14:25

Just had a response from the support team:

Thank you for contacting our support team in relation to the website issues between 10th and 12th April.
We do believe these intermittent issue have now been resolved, and full service on the website has been resumed.
Your browser may be storing an old error page at this point, so please hard refresh your browser to clear this (CTRL + F5 together)
We are completing tests and there may be a few minutes of sporadic down time over the next couple of hours.
We do apologise for the inconvenience and frustration this has caused you.
Regards
Karen
Findmypast Support Team
Mike Loney

Using FH 6.2.7, with CC 6.7.37 Windows 10.0.14393 Build14393, LibreOffice 6.1.4.1(x64), Firefox 67.0.1(64Bit) & Thunderbird 60.7.0
Website http://www.loney.tribalpages.com
http://www.mickloney.tribalpages.com

LizJ
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Re: Problems with FindMyPast

Post by LizJ » 06 Jun 2019 21:52

I have noticed that FMP are starting up a YouTube video when a page can't be found, which I find very annoying as I don't want to know how to use FMP, I want them to deliver the page I've asked for. :-(

rfj1001
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Re: Problems with FindMyPast

Post by rfj1001 » 07 Jun 2019 17:15

I've been having quite a few error messages over the past few days including the site 'being down for maintenance', 'Oops something isn't working please try again later', and a couple of far less frequent others. All seem to be overcome by pressing the f5 refresh button immediately which suggests what is on the screen is misleading. This may work for you in the interim.

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