* Problems upgrading to 7.05

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Gowermick
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Problems upgrading to 7.05

Post by Gowermick »

I'm sure I read something about this recently but searching comes up blank. So apologies if it has been answered before.
I am trying to upgrade to V7.0.5, via the check for updates Link. (after I made a full backup, so no chance of losing data).

I clicked un update now, then gave permission to close project.
Setup started, and after a few confirmations, started installing. Then it just hangs (Patience isn't a virtue of mine :D ), but after sitting for 10 minutes while it created directories I gave up.
Rebooted my PC (only way to stop installation), but now FH refuses to start because zlibwapi.dll could not be found, the libhunspell.dll was not found, and suggested I re-install.
Went back to original installation file, (install_fh7.0.0.10.exe) and this seems to stall at same place too! - aaargh

Any suggestions?
UPDATE:
After failing to install 7.0.5 and 7.0.0.10, I re-booted yet again, and installed 7.0.0.10 successfully using Administrator privileges Why it needs this when I already have admin privileges I don't know! (Perhaps Microsoft can explain the difference). It did take 10 minutes though!!

So after all this kerfuffle, I've gone from 7.0.3 back to 7.0.0 - result Not!

Dare I try upgrading to 7.0.5 again? Perhaps a download would be safer. At least I can run that under admin privileges. More to come...

UPDATE 2

Bit the bullet. Couldn't download an update file direct from CP, so had to do it via FH7 check for updates. After a bit of delay whilst it tried to create directories, it finally updated to 7.0.5. This time only taking 2.5 minutes - RESULT!!
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tatewise
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Re: Problem upgrading to 7.05

Post by tatewise »

I am not convinced that the Help > Check For Updates process is foolproof.
So I always download from https://www.family-historian.co.uk/install7 and install the downloaded .exe file AFTER closing FH.
I nearly always use right-click Run as administrator.

I believe that using Run as administrator ensures that Admin privileges propagate down through all sub-processes.
Whereas, just running from an Admin account does not guarantee that.

There are some symptoms, such as licence keys not sticking in pre-v7, which are cured using Run as administrator.
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry
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Gowermick
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Re: Problems upgrading to 7.05

Post by Gowermick »

Mike,
I wanted to do just that but there didn't seem to be a download for v7.05!

Are you suggesting that https://www.family-historian.co.uk/install7 is always the latest version?
I wish I'd known that, as the only installation file I had was the originl 7.00
So I ended up going from 7.0.3 to 7.0.0. then to 7.0.5

UPdate. Just clicked on the above link, but the download button only tells you it is for 7.0.5 after you've clicked It- ho hum
Thanks Mike
Last edited by Gowermick on 08 May 2021 15:47, edited 1 time in total.
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Jane
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Re: Problems upgrading to 7.05

Post by Jane »

There is normally no problem using the Check for Updates. I suspect if you left the creating directories a bit longer it would have resolved it's self.

You can always try again using the option Mike has suggested, as the process and file used is identical.

The install7 page will always have the currently released version.
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tatewise
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Re: Problems upgrading to 7.05

Post by tatewise »

Yes, that always has the latest FH v7 even when FH Help > Check For Updates says you have the latest.
It has been listed in these Forums several times and is reached via https://www.family-historian.co.uk/down ... ad-archive and follow the "To download the latest version please go to Install Version 7" link.

Jane, the two processes cannot be completely identical because Help > Check For Updates must auto-close FH before installation, whereas the download method requires the user to close FH if it is running, otherwise install process complains.
I have certainly had Help > Check For Updates fail, Mick found it took much longer, and other users have reported problems in the past. The snag is it is difficult to report the symptoms, they are usually not repeatable, and users are in a hurry to get the new features so are not motivated to report it.
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Gowermick
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Re: Problems upgrading to 7.05

Post by Gowermick »

Jane,
I hear what you say, but the original upgrade was stopped after 10 minutes!!
The final installation only took 2.5 minutes, so something was wrong somewhere.
Never mind, it's sorted now thanlkfully
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Gowermick
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Re: Problems upgrading to 7.05

Post by Gowermick »

tatewise wrote: 08 May 2021 15:49 Yes, that always has the latest FH v7 even when FH Help > Check For Updates says you have the latest.
It has been listed in these Forums several times and is reached via https://www.family-historian.co.uk/down ... ad-archive and follow the "To download the latest version please go to Install Version 7" link.
Mike, my original post did say I carried out search, but nothing came up. perhaps upgrade versus update in search was the problem :D
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tatewise
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Re: Problems upgrading to 7.05

Post by tatewise »

I don't think 'update' nor 'upgrade' appears anywhere in the install FH V7 download page.
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Mark1834
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Re: Problems upgrading to 7.05

Post by Mark1834 »

If you always download the new installation file from CP, it is much easier to reinstall your previous version if there is a bug in the new release (as there was in 7.0.4, but at least that was caught before general release). The Family Historian website is missing the link to the latest version though. Click on Downloads > Latest Free Upgrade, and it will tell you all about the new upgrade and how to install it via FH Check for Updates, but does not include a direct link.
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BillH
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Re: Problems upgrading to 7.05

Post by BillH »

Mark1834 wrote: 08 May 2021 16:59 If you always download the new installation file from CP, it is much easier to reinstall your previous version if there is a bug in the new release (as there was in 7.0.4, but at least that was caught before general release). The Family Historian website is missing the link to the latest version though. Click on Downloads > Latest Free Upgrade, and it will tell you all about the new upgrade and how to install it via FH Check for Updates, but does not include a direct link.
It is there... https://www.family-historian.co.uk/install7.

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Mark1834
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Re: Problems upgrading to 7.05

Post by Mark1834 »

Yes - but not on the page describing the update or how to install in from within FH! You have to go hunting for it, and assume that the same file is appropriate for both a fresh installation and an in-situ upgrade. It is, but I don't think it tells you that anywhere on the CP website...
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BillH
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Re: Problems upgrading to 7.05

Post by BillH »

I admit it is a little hidden, but you can get there.

Log into your account.
Click on Downloads in the menu on the left.
Click on the black box with the words "Family Historian 7 Installation Program".
Click on Download "Family Historian 7".

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Re: Problems upgrading to 7.05

Post by tatewise »

Mark, as I said earlier, it is reached via https://www.family-historian.co.uk/down ... ad-archive and follow the "To download the latest version please go to Install Version 7" link.
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BillH
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Re: Problems upgrading to 7.05

Post by BillH »

Mike,

I think Mark is saying that he knows he can use the link you provided, but he doesn't see a way to get there from the CP website itself. I posted one sequence of steps to get to the download link in my earlier reply.

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Mark1834
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Re: Problems upgrading to 7.05

Post by Mark1834 »

Exactly - it is obvious from my earlier post that I do it that way, but CP don’t make it very easy...
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tatewise
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Re: Problems upgrading to 7.05

Post by tatewise »

But I'm giving you an easier shortcut using the CP FH web site. No need to login.
Visit the CP FH Download Archive page and then it is one click. What could be easier?
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BillH
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Re: Problems upgrading to 7.05

Post by BillH »

Mike,

You are right... that is an easier way to get there. It might be a bit confusing for people though. Usually an archive only has older versions, not the current version. I know I didn't look there because going to an archive seemed counter intuitive.

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Re: Problems upgrading to 7.05

Post by tatewise »

I agree up to a point.
Prior to FH v7, the Licence Key was compiled into the installation executable.
That is why you had to save it or ask CP to send it again because they have to be a one-to-one match.

Only the free downloads were in the archive, i.e. latest free update and the 30-day-free trial.

But now the FH v7 installation file is exactly the same download for everyone. The licencing is held in your online account.
So it can now be reached via the Download Archive because CP only need one variant of the executable.
On the other hand, the FH v7 30-day-free-trial needs an account and a 30-day licence, but it is the same download.

The only gotcha is you must keep old FH versions if you think you may need to revert to an earlier version due to bugs in the latest version during this problem fixing teething phase.
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Re: Problems upgrading to 7.05

Post by Mark1834 »

Mike, you seem to be struggling with the concept that something should be easy to use without having to rely on your advice...
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Re: Problems upgrading to 7.05

Post by tatewise »

I was only trying to be helpful by offering an easier shortcut that I discovered from somebody else posting here.
Perhaps I should have kept quiet about it and just kept it to myself rather than take the flack.

If you think CP should do a better job, then raise a support ticket to get things improved.

Would you have preferred that I just agreed with you and moaned about the CP web site?
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