*New update

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Helena
Newbie
Posts: 3
Joined: 15 Jun 2018 15:35
Family Historian: V6

New update

Postby Helena » 15 Jun 2018 15:44

Hi

I just opened FH and a message flagged up stating there was a new update v6.1.2? I clicked to download but then received a message stating fh.exe (I think) had been moved and it couldn't download. I cancelled the update and it stated rolling back changes.

I went back into FH but got a message 'problem with shortcut. the item fh.exe that this shortcut refers to has been changed or moved so this shortcut will no longer work. Do you wish to delete this shortcut?'

It seem I now can now longer open FH even if I click on the GEDCOM file.

I do have FH v6 on CD which I purchased originally. If I reload this on my lap top, will it install the updates? I presume my files are ok? If I do reload how do I link back to my FH files?

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tatewise
Megastar
Posts: 14604
Joined: 25 May 2010 11:00
Family Historian: V6.2
Location: Torbay, Devon, UK
Contact:

Re: New update

Postby tatewise » 15 Jun 2018 15:56

Welcome to the FHUG Helena.
It would be a good idea to report your problematic upgrade symptoms to Calico Pie using the Knowledge Base > Problem Reporting advice.

Your symptoms are very strange as the latest update is V6.2.7 (there never was a V6.1.2).
The best option is to follow the advice at Knowledge Base > Family Historian Version 6.2.7 Upgrade to download & install the latest update.

In the unlikely event that does not work OK, then re-install from your FH V6 CD, and repeat the above download & install.

Your Project data files and customisations should all be OK, but if not, they can be restored from your backups.
Mike Tate ~ researching the Tate and Scott family history.

Helena
Newbie
Posts: 3
Joined: 15 Jun 2018 15:35
Family Historian: V6

Re: New update

Postby Helena » 15 Jun 2018 16:39

Sorry it was 6.2.7, I was only half looking when the message flagged up!

I have just followed your link to the update, downloaded the file and hey presto it is all working again! Don't know what happened.

User avatar
tatewise
Megastar
Posts: 14604
Joined: 25 May 2010 11:00
Family Historian: V6.2
Location: Torbay, Devon, UK
Contact:

Re: New update

Postby tatewise » 15 Jun 2018 16:46

That is why I suggest you report the symptoms to Calico Pie, because that happens occasionally with the Auto-Update for unknown reasons, whereas the direct download & install always works OK.
Mike Tate ~ researching the Tate and Scott family history.

Helena
Newbie
Posts: 3
Joined: 15 Jun 2018 15:35
Family Historian: V6

Re: New update

Postby Helena » 15 Jun 2018 16:59

Thanks just reported it


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