*FMP Matches

Questions regarding use of any Version of Family Historian. Please ensure you have set your Version of Family Historian in your Profile
DerekAth
Diamond
Posts: 61
Joined: 05 Jun 2014 08:55
Family Historian: V6.2
Location: West Sussex

FMP Matches

Postby DerekAth » 30 Nov 2017 15:41

All of a sudden, the links to FMP appear not to be working.

I am attaching a screen shot of the message (I have also reported it to FMP).
Attachments
Navigation - FMP.doc
(161 KiB) Downloaded 31 times
Derek

Windows 10
Search Engine - Chrome

jbtapscott
Famous
Posts: 201
Joined: 19 Nov 2014 17:52
Family Historian: V6.2
Location: Corfu
Contact:

Re: FMP Matches

Postby jbtapscott » 30 Nov 2017 15:51

Yes, you are not alone - I started getting error messages around 15:20 (UK) today:

statusCode 400
error "Bad Request"
message "Invalid cookie value"
Brent Tapscott

sueherrington99
Silver
Posts: 5
Joined: 01 Mar 2010 16:23
Family Historian: V6.2
Location: Nottinghamshire

Re: FMP Matches

Postby sueherrington99 » 30 Nov 2017 16:05

Same here - Online Chat was of little help.

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tatewise
Megastar
Posts: 14143
Joined: 25 May 2010 11:00
Family Historian: V6.2
Location: Torbay, Devon, UK
Contact:

Re: FMP Matches

Postby tatewise » 30 Nov 2017 20:22

Yes, it looks like FMP are having one of their regular glitches.
Leave it for 24-hours to see if they sort it out.

There seem to be a lot of glitches around these days. May be it is the cold weather. :)
Last week the phone & broadband went dead, and I found a BT engineer rewiring telegraph poles outside without any warning.
Tuesday the Broadband Domain Name Server (DNS) went AWOL for about an hour.
That evening my daughter's neighbour lost their mains power supply and needed a generator running all night.

BTW:
Derek, it is better to attach a JPG/PNG screen-shot directly rather than a Word document DOC file that some users may not be able to open.
Mike Tate ~ researching the Tate and Scott family history.

StevieSteve
Platinum
Posts: 38
Joined: 06 Jan 2014 18:04
Family Historian: V5

Re: FMP Matches

Postby StevieSteve » 30 Nov 2017 22:19

While it might rectify itself, they have just restructured their subscription packages which might mean it's a more permanent change

Johnr65
Superstar
Posts: 291
Joined: 22 Jun 2014 08:20
Family Historian: V6.2
Location: Milton Keynes, Bucks, England

Re: FMP Matches

Postby Johnr65 » 01 Dec 2017 10:48

It's happening again, yesterday and today, I'm getting the message {"statusCode":400,"error":"Bad Request","message":"Invalid cookie value"} when I click on the hints.
Have we fallen out with FMP?

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tatewise
Megastar
Posts: 14143
Joined: 25 May 2010 11:00
Family Historian: V6.2
Location: Torbay, Devon, UK
Contact:

Re: FMP Matches

Postby tatewise » 01 Dec 2017 11:17

Try reporting it to Calico Pie as well as FMP.
Mike Tate ~ researching the Tate and Scott family history.

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mjashby
Superstar
Posts: 343
Joined: 23 Oct 2004 10:45
Family Historian: V6.2
Location: Yorkshire

Re: FMP Matches

Postby mjashby » 01 Dec 2017 11:42

Have tested FindMyPast Hints with RootsMagic (my secondary program for managing Ancestry.com research) and get a range of very similar errors during navigation. So the problem is most probably at the FMP end and I've reported my specific problems with both applications in using the Hints Interface to FMP.

It is not unusual, in my experience, that such problems are experienced with all of the data providers from time to time but, they do need to be informed/pressured by their subscribers who are the ones who pay the bills. Example: Ancestry has just been through 7 days+ of users being unable to safely sync online trees with Family Tree Maker.

Mervyn

Johnr65
Superstar
Posts: 291
Joined: 22 Jun 2014 08:20
Family Historian: V6.2
Location: Milton Keynes, Bucks, England

Re: FMP Matches

Postby Johnr65 » 01 Dec 2017 14:28

Mervyn,
Family Tree Maker no longer works with Ancestry since MacKiev took it over, the latter have their own hint and sync system but you have to buy their version of Family Tree Maker to make it work! I decided not to pay for it twice so have uninstalled Family Tree Maker from my pc and now only use FH6.

DerekAth
Diamond
Posts: 61
Joined: 05 Jun 2014 08:55
Family Historian: V6.2
Location: West Sussex

Re: FMP Matches

Postby DerekAth » 01 Dec 2017 15:44

All appears to be working fine now! Fingers firmly crossed!
Derek

Windows 10
Search Engine - Chrome

User avatar
tatewise
Megastar
Posts: 14143
Joined: 25 May 2010 11:00
Family Historian: V6.2
Location: Torbay, Devon, UK
Contact:

Re: FMP Matches

Postby tatewise » 04 Dec 2017 21:43

This problem & solution is mentioned in the recent Family Historian Bulletins - December 2017 Email from Calico Pie or by visiting http://bulletins.family-historian.co.uk/?20171204.
Mike Tate ~ researching the Tate and Scott family history.


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