Search found 13 matches

by SheilaBeer
14 Feb 2019 20:27
Forum: General Usage
Topic: Transfer downloaded Version 6 to previously used computer
Replies: 25
Views: 1498

Re: Transfer downloaded Version 6 to previously used computer

That is exactly what I tried to do. When I reported that I couldn't do it and that the 'options' choice did not appear.

I should point out that the old (FAULTY) computer is no longer in my possession - it went on Wednesday back to the seller.
by SheilaBeer
14 Feb 2019 16:46
Forum: General Usage
Topic: Transfer downloaded Version 6 to previously used computer
Replies: 25
Views: 1498

Re: Transfer downloaded Version 6 to previously used computer

Mike/Jane


The 2 plugins I tried this morning seemed to have worked - Jane said they would appear here if they did. - see screen print.

So can I assume that I am all up and running and am working under the Licence I purchased on 21st Dec, order #4581?

Thanks for everyone's help


Sheila
by SheilaBeer
14 Feb 2019 09:31
Forum: General Usage
Topic: Transfer downloaded Version 6 to previously used computer
Replies: 25
Views: 1498

Re: Transfer downloaded Version 6 to previously used computer

Downloaded 'Check for New Search the Internet Settings' plug in.
and upon opening it I got this message (see screenprint) it never gave me the option to 'Run' and 'Install'
by SheilaBeer
13 Feb 2019 23:38
Forum: General Usage
Topic: Transfer downloaded Version 6 to previously used computer
Replies: 25
Views: 1498

Re: Transfer downloaded Version 6 to previously used computer

Tried that again, twice, but that screen print on the download page does not appear it just goes straight into my files. - see screen print It does state version 2.8 and requires v5. I'm on version 6.2.7 What about if I download another plug in specifically for version 6? If that worked would that t...
by SheilaBeer
13 Feb 2019 21:12
Forum: General Usage
Topic: Transfer downloaded Version 6 to previously used computer
Replies: 25
Views: 1498

Re: Transfer downloaded Version 6 to previously used computer

That's it thanks I tried to do as advised to transfer between computers but just couldn't. In one of the earlier messages I said that I could not find an 'options tab' in 'Back up and Restore' plug in. As I said I've downloaded free trial to try to overcome my incompetence. Thanks again Mike
by SheilaBeer
13 Feb 2019 17:24
Forum: General Usage
Topic: Transfer downloaded Version 6 to previously used computer
Replies: 25
Views: 1498

Re: Transfer downloaded Version 6 to previously used computer

this is what I found on my computer so before I get it wrong can you be specific in regard to my files

I'm not too good with computers - you can tell can't you!
by SheilaBeer
13 Feb 2019 14:49
Forum: General Usage
Topic: Transfer downloaded Version 6 to previously used computer
Replies: 25
Views: 1498

add fact

Thanks for this help

I copied and pasted file with (x86) to the (Calico pie) one.

Still not working.

I've now got 3 files - see enclosed screenshots
by SheilaBeer
13 Feb 2019 11:55
Forum: General Usage
Topic: Transfer downloaded Version 6 to previously used computer
Replies: 25
Views: 1498

add a fact not working

Sorry Mike, it's me again. I've finally got round to working on FH on the 'old' computer. Everything is working fine EXCEPT the 'add fact' facility. I can add notes, new people, children etc. I can also delete facts, delete people etc. in fact everything else seems to be working fine. I've closed an...
by SheilaBeer
10 Feb 2019 18:04
Forum: General Usage
Topic: Transfer downloaded Version 6 to previously used computer
Replies: 25
Views: 1498

Re: Transfer downloaded Version 6 to previously used computer

The one I bought in Dec was NOT for an upgrade V5-V6. It was for new version 6 because I was using such an old one (2.3).
by SheilaBeer
10 Feb 2019 17:10
Forum: General Usage
Topic: Transfer downloaded Version 6 to previously used computer
Replies: 25
Views: 1498

Re: Transfer downloaded Version 6 to previously used computer

Hi Mike Thank you for this help I now realize I did not complete the installation of the free trial and version 6 is now running, using the free trial. - blame age!!!! I've tried to enter the key for the one I bought on 21st Dec - not sure if it's accepted it but if I get a message asking me to purc...
by SheilaBeer
10 Feb 2019 08:22
Forum: General Usage
Topic: Transfer downloaded Version 6 to previously used computer
Replies: 25
Views: 1498

Re: Transfer downloaded Version 6 to previously used computer

Hi Mike Help. I can't do it. One question I can't find the answer to is:- it says to use 'Options Tab' in the Backup and restore plug in but I can't see one. I've tried to use a free trial on the computer that I will need to use from this week but even that doesn't work it just reverts to version 2.
by SheilaBeer
09 Feb 2019 03:26
Forum: General Usage
Topic: Transfer downloaded Version 6 to previously used computer
Replies: 25
Views: 1498

Transfer downloaded Version 6 to previously used computer

HELP I've seen this how_to:family_historian_migration_guide#standard_migration_steps|> Standard Migration Steps and this looks quiet complicated for an OAP but I will try to follow it BUT on my old computer (I have to return my 'new' computer to the seller) I have a very old version of FH with sever...