*Free Findmypast and Family Historian Webinar

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joanchop
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Posts: 20
Joined: 08 Apr 2016 08:36
Family Historian: V6

Re: Free Findmypast and Family Historian Webinar

Postby joanchop » 18 Nov 2016 18:54

Bill
If it's any consolation, I had exactly the same problem, a black screen!! I too use the browser Firefox and run on Windows 10. But the link to the webinar worked perfectly on my iPad!!
After watching the webinar, I agree with Mike and Valkrider, it was not worth the hype.
But would love to sort out the problem before the next webinar!!

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themoudie
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Posts: 15
Joined: 30 Mar 2015 17:53
Family Historian: V6.2
Location: Scotland

Re: Free Findmypast and Family Historian Webinar

Postby themoudie » 18 Nov 2016 21:25

Aye Colin,

I guessed as much after Googling it. ;) Keep riding the bike, its good therapy after some genealogical 'brick walls'! Bit cold here at -6°C and still falling, tonight.
Good health, Bill

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themoudie
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Posts: 15
Joined: 30 Mar 2015 17:53
Family Historian: V6.2
Location: Scotland

Re: Free Findmypast and Family Historian Webinar

Postby themoudie » 18 Nov 2016 21:31

Good evening Joan,
Thank you for your consoling words. I think the problem relates to specific sites and the code they are using to publish/launch their videos. WHY? I cannot answer. I can cope with binary arithmetic, just, but algebra and logic are not in my wiring. ;) If I find or somebody shows me the definitive 'fix' to cure the problem I will post it into this thread.
My regards, Bill

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mjashby
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Posts: 266
Joined: 23 Oct 2004 10:45
Family Historian: V6.2
Location: Yorkshire

Re: Free Findmypast and Family Historian Webinar

Postby mjashby » 18 Nov 2016 22:14

Not sure if your video display problem is exclusively in Firefox, but if it is then try turning off Hardware Acceleration in Firefox's Settings if it is selected. The usual default setting is to have "Use hardware acceleration if available" ticked, but this is known to cause problems with some (unspecified) graphics cards and driver setups. Relaunch Firefox after making the change and try the video again. If this doesn't work, at least you will have eliminated that as a possible cause!

See: https://support.mozilla.org/en-US/kb/tr ... x-problems for more info.

Mervyn

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themoudie
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Posts: 15
Joined: 30 Mar 2015 17:53
Family Historian: V6.2
Location: Scotland

Re: Free Findmypast and Family Historian Webinar

Postby themoudie » 20 Nov 2016 23:11

Good evening Mervyn, thank you for your suggestion. I have given it a try and it makes no difference to my inability to view some videos, so I have reverted to the 'default' Firefox setting. If I find the solution, I shall post it on here.
My regards, Bill


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