Good news and bad, I have this morning tried just disabling parts of McAfee which unfortunately didn't work. I then removed it completly and the problem has gone away. So it certainly seems that something in an update from them yesterday caused all our misery.
I have since downloaded a Free Trial from Kaspersky and that is working fine (fingers crossed it will stay that way). I must say I am finding this very annoying as it appears after 30 days I will need to purchase Kaspersky and as McAfee is included as part of my BT Broadband, more expense I shouldn't have to pay.
I wonder which bit of FH is upsetting McAfee? I have just submitted fh.exe and all the .dll application extensions to http://www.virustotal.com which analyses them using over 40 anti-virus engines, and reported very little wrong and nothing from McAfee. Perhaps Virus Total has not yet updated to latest McAfee settings.
I run a computer club and many members find AVG Free has recently become very resource hungry. We recommend either Microsoft Security Essentials or Avast both free.
Mike Tate is researching the TATE and SCOTT family tree and all relations.
I find this typical of McAfee. A few years ago it suddenly started reporting that my old 'Gedcom Census' application had a virus so that various users began to distrust it. Of course McAfee didn't even have the good manners to reply when I emailed them about this. They don't care that this could totally destroy the reputation of your software. I seem to remember an update a year or two ago caused it to report that FH had a virus too.
I always recommend people not to use McAfee.
Nick Walker Ancestral Sources & Gedcom Census Developer
Oh *&^%%$$!!! My McAfee scanned and updated this morning and now I find I have the same problem as everyone else. We get McAfee from BT for all our computers and I'm reluctant to change things. Maybe I'll wait a day or so and see if things change.
Any other suggestions (apart from removing McAfee)???
I have had problems with McAfee in the past, and have only been using it recently because that is who BT have their deal with for virus protection. Interestingly though whilst buying a new PC a few weeks back, PC World at Basingstoke told me they no longer stock it due to various problems. Can't remember which one they tried to get me to buy though and I have just added Kaspersky as I know once the trial is over I can get it cheap as a mature student.
I know many people do use the free ones but after many years previously working in IT and having encountered many friends having used them and still getting viruses I have always chosen to use the paid ones.
Maybe I'll try one on my laptop and see what it is like.
If it's any use to others, there were three Windows Updates which my PC automatically installed about 5 pm on Friday 16 September. Uninstalling all three makes no difference to the FH program which continues to shut down about 30 seconds after opening.
What happens now? Basically FH is now unusable which is not a great situation to be in!
Well that will teach me to be complacent! - of course, today I got the same problem, time to disappear varies between seconds and several minutes, but disappear it does. Contacted McAfee support, the guy played with the settings and said 'problem gone away, please reboot', but of course it is still happening. My McAfee is not with BT, but was a 2-year paid subscription with the PC, which still has around 6 months to run. Up to now have been very happy with McAfee but if this doesn't go away I will have no option but to follow others and uninstall. Having also worked in IT, I agree with comment from juliemuirhead re paid anti-virus software, what are other users' recommendations ? (apart from Norton, which I gave up on years ago!) Thanks - Andrea
I've uninstalled McAfee (it still has some months to run on the subscription) and FH works perfectly again. I already had AVAST! anti-virus software on a laptop and have installed that on my PC. It's free and seems to be pretty good.
I have the same problem as everyone else with FH only running for seconds and then exiting - I am running Vista and McAfee. I set McAfee not to update automatically and did a Windows system restore to 15 Sept and after restore made sure McAfee still wouldn't automatically update. All seems to be ok at the moment with FH4 now - but I am not getting McAfee updates though I see this situation as a short term solution whilst I report the problem to BT.
I tried to get a fix through an online chat with McAfee but because I am running BT Net Protect they referred me back to BT - I will try an email today and a phone call tomorrow to BT. Will let you know what response I get!
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